Learning Technology jottings at Goldsmiths

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Posts Tagged ‘FAQs

FAQs for learn.gold (our Moodle VLE) / using Moodle to find out about Moodle

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I spend a fair proportion of my time – particularly at this time of year – answering emailed questions about our Virtual Learning Environment (Moodle, branded learn.gold).

Every time I get a question I think might be more widely relevant, I create the response in Frequently Asked Questions form, post it on learn.gold, and refer the questioner to that. This has saved a great deal time and I’ve authored 77 of the things without going out of my way.

For this I chose a Moodle Database which worked pretty well with three simple fields: question; answer and keyword. Then a colleague pointed out that there was another possible approach – Moodle’s Glossary which actually has an FAQ format.

So I worked up some questions in both and then decided to put it to our users. I set up a brief Moodle Questionnaire – “Which FAQ version do you prefer?” and then used our front page bulletin board (Moodle Forum) to alert staff and students. It was summer and the response rate was pitiful – 7 students and 2 academic staff took the questionnaire. At time of writing:

  • 5 preferred the Database version; 1 the Glossary; 1 neither; 1 either; 1 wasn’t sure

I asked for explanations, and paraphrase below:

Feedback in favour of Database

  • Easier to search
  • Better-looking
  • Clearer layout, better formatting
  • Better search options

In favour of Glossary

  • Easier to use

Neither:

  • Both too complicated; better to have all the FAQs on one page so you can see them at a glance [but at-a-glance doesn’t really work with a huge list which can’t easily be categorised or ordered alphabetically]

I’ll leave it up for the beginning of term, and then go with the consensus. But it looks as if it’s going to be the Database.

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Written by Mira Vogel

September 4, 2009 at 10:27

Posted in learn.gold

Tagged with ,