Posts Tagged ‘FAQs’
I spend a fair proportion of my time – particularly at this time of year – answering emailed questions about our Virtual Learning Environment (Moodle, branded learn.gold).
Every time I get a question I think might be more widely relevant, I create the response in Frequently Asked Questions form, post it on learn.gold, and refer the questioner to that. This has saved a great deal time and I’ve authored 77 of the things without going out of my way.
For this I chose a Moodle Database which worked pretty well with three simple fields: question; answer and keyword. Then a colleague pointed out that there was another possible approach – Moodle’s Glossary which actually has an FAQ format.
So I worked up some questions in both and then decided to put it to our users. I set up a brief Moodle Questionnaire – “Which FAQ version do you prefer?” and then used our front page bulletin board (Moodle Forum) to alert staff and students. It was summer and the response rate was pitiful – 7 students and 2 academic staff took the questionnaire. At time of writing:
- 5 preferred the Database version; 1 the Glossary; 1 neither; 1 either; 1 wasn’t sure
I asked for explanations, and paraphrase below:
Feedback in favour of Database
- Easier to search
- Clearer layout, better formatting
- Better search options
In favour of Glossary
- Easier to use
- Both too complicated; better to have all the FAQs on one page so you can see them at a glance [but at-a-glance doesn’t really work with a huge list which can’t easily be categorised or ordered alphabetically]
I’ll leave it up for the beginning of term, and then go with the consensus. But it looks as if it’s going to be the Database.